Technical question
For questions about system operation, settings and technical uncertainties.
Support and service
Technical support and dental equipment service
DDS provides support with equipment implementation, system use, technical questions and service request coordination.
Types of support
Service request
To report a fault, irregular operation or need for a service assessment.
Installation and onboarding
To coordinate installation, initial setup and system onboarding.
Software support
For questions about installed dental software and its connectivity.
User training
For additional team training related to equipment or system use.
Parts and consumables
To check appropriate parts and consumables for a specific system.
How support works
- 01
Request submission
- 02
Initial assessment
- 03
Support method agreement
- 04
Resolution or service intervention
- 05
Feedback and request closure
What to prepare
Accurate information helps the DDS team route the request correctly. A first-response time is not guaranteed in advance.
- brand
- product model
- serial number
- clear problem description
- error message text
- date the issue occurred
- contact details
Submit a support request
Do not send passwords, health data, patient photographs or confidential files through this form.